Privacy Policy

Luxury Treatment Finder ("Luxury Treatment Finder," "we," "us," or "our") provides addiction and mental health treatment placement guidance. This Privacy Policy explains what information we collect through luxurytreatmentfinder.com (the "Site") and when you call, text, or email us, how we use and share it, and the choices you have. By using the Site or submitting your information to us, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you complete our "Get Matched Now" form, call, text, or email us, you may provide:

• Contact details — first and last name, phone number, email address
• Insurance information — insurance provider, how you receive your coverage (employer, family member, marketplace, Medicaid/Medicare, etc.), and member ID number
• Treatment-related information — substance use or mental health concerns, age, preferred treatment location, prior treatment history, urgency of admission, who treatment is being sought for, and any additional details you choose to share

Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect:

• Device and browser information, IP address, and general location (city/region level)
• Pages viewed, referring website or ad, and how you interact with the Site
• Information from cookies and similar tracking technologies (see Section 5)

Information From Third Parties

If you reach us through a Facebook or Instagram lead ad, we receive the information you submitted in that ad platform's form (such as your name, phone number, and email). We may also receive information from advertising platforms (such as Meta) confirming that an ad led to your inquiry, which helps us measure and improve our advertising.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and connect you with a placement specialist
• Verify insurance benefits and match you with appropriate treatment programs
• Communicate with you by phone, text, and email about your inquiry
• Maintain records of our communications with you in our customer relationship management (CRM) system
• Measure and improve the performance of our website and advertising campaigns
• Comply with legal obligations and protect against fraud or misuse of the Site

We do not use your information to make any medical diagnosis, and we do not provide medical advice or treatment ourselves.

3. How We Share Your Information

We do not sell your personal information. We share information only as follows:

• Treatment facility partners — When appropriate and necessary to help place you in treatment, we share relevant information with licensed treatment providers in our network.
• Service providers — We use third-party vendors to operate our business, including Formspree (form submission and email delivery), HubSpot (CRM and contact management), Zapier (workflow automation connecting our systems), and Meta/Facebook (advertising delivery and measurement, including the Conversions API). These vendors are only permitted to use your information to provide services to us.
• Legal and safety reasons — We may disclose information if required by law, subpoena, or legal process, or when necessary to protect the safety of you or others.
• Business transfers — If Luxury Treatment Finder is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Sensitive Health Information

The information you share with us — including information about substance use or mental health — is sensitive, and we treat it with care. A few important notes:

• Luxury Treatment Finder is a placement and referral service, not a medical provider, treatment facility, or health plan. As a result, we are generally not a "covered entity" under HIPAA, and information you share with us through the Site is not automatically protected the same way your medical records are once you are in treatment with a licensed provider.
• Federal confidentiality protections for substance use disorder treatment records (42 CFR Part 2) apply to records created by treatment programs — once you begin care with a treatment facility, that facility's own privacy and confidentiality practices will govern your records.
• We limit internal access to sensitive information to staff who need it to assist with your placement, and we only share it with treatment providers and vendors as described in Section 3.

5. Cookies & Advertising Technologies

We use cookies and similar technologies, and tools provided by advertising partners such as Meta (Facebook/Instagram), to:

• Understand how visitors use the Site
• Measure the effectiveness of our ad campaigns
• Build audiences for future advertising (for example, showing ads to past visitors)

You can control cookies through your browser settings, and you can manage how Meta uses your data for ads through your Facebook/Instagram ad preferences. Blocking cookies may affect how the Site functions.

6. Phone, Text & Email Communications

By submitting the form on our Site, calling, or texting us, you consent to be contacted by Luxury Treatment Finder by phone (including by call or text message, which may be sent using an autodialer or pre-recorded message) and email, even if your number is on a Do Not Call list. Message and data rates may apply. Consent to be contacted is not a condition of receiving treatment placement services.

To stop text messages, reply STOP to any text from us. To stop calls or email, contact us using the information in Section 13 and we will honor your request.

7. Your Choices & Rights

You may:

• Ask us what personal information we have about you
• Ask us to correct or delete your personal information
• Opt out of marketing calls, texts, or emails at any time
• Decline to provide certain information, though this may limit our ability to assist you

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the "sale" or "sharing" of personal information (we do not sell personal information). To exercise any of these rights, contact us using the information below.

8. Data Retention

We retain your information for as long as reasonably necessary to provide our services, maintain business records, and comply with legal obligations. If you ask us to delete your information, we will do so except where we are required or permitted by law to keep it.

9. Data Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for individuals 18 years of age or older, or for family members inquiring on behalf of a loved one. We do not knowingly collect personal information directly from children under 18.

11. Third-Party Links

The Site may contain links to third-party websites, including treatment facility websites and resources such as SAMHSA. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise any of the choices described above, contact us:

This page is provided for general informational purposes and does not constitute legal advice. If you need this policy tailored to specific legal or regulatory requirements, we recommend having it reviewed by an attorney.